Privacy policy

1. Introduction

This policy aims to inform you clearly and transparently about how we collect, use and protect your personal data.

2. Data controller

3. Personal data we collect

As part of our activity, we may collect and process the following categories of data:

• Identity (first name, last name)
• Contact details (postal address, email, phone number)
• Professional data (role, company, industry)
• Content of messages sent via our forms
• Browsing data (IP address, browser type, pages viewed, visit duration)
• Any other information you voluntarily provide to us

We do not collect any "sensitive" data within the meaning of the GDPR (racial origin, political opinions, health data, etc.).

4. Purpose of processing

Your personal data is processed solely for the following purposes:

• Responding to requests sent via our site (contact form)
• Managing our business and contractual relationships
• Providing you with information about our services and news (newsletter, professional communication)
• Ensuring the security and technical maintenance of the site
• Complying with our legal and regulatory obligations

5. Legal bases for processing

We collect and process your personal data on the following legal bases:

• Your explicit consent (e.g. submitting a contact form)
• The performance of a contract or pre-contractual measures
• Compliance with our legal obligations
• Our legitimate interest in ensuring the security of our site and improving our services

6. Recipients of your data

Your data may be shared with:

• Our internal staff authorized to handle requests
• Our technical service providers and IT partners (hosting, maintenance)
• Competent authorities where required by law

We ensure that all our subcontractors comply with strict confidentiality and security guarantees.

7. Data retention period

We only keep your data for as long as necessary to fulfil the purposes for which it was collected, namely:

• Data from forms: 3 years after the last interaction
• Contractual data: 10 years (statutory accounting obligation)
• Browsing data: 13 months maximum

After these periods, the data is deleted or securely anonymized.

8. Transfers outside the European Union

As a rule, NEOVIUM does not transfer your personal data outside the European Economic Area (EEA).

Should a transfer exceptionally take place, we would ensure that it is based on an adequacy decision of the European Commission or offers appropriate safeguards in accordance with Articles 44 to 50 of the GDPR.

9. Your rights

In accordance with applicable regulations, you have the following rights:

• Right of access to your data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to object to processing on legitimate grounds
• Right to data portability
• Right to withdraw your consent at any time
• Right to lodge a complaint with the Data Protection Authority (DPA)

To exercise your rights, you can contact us at: contact@neovium.be

10. Data security

We implement all appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction or accidental disclosure.

Our infrastructure benefits from enhanced protections, and our subcontractors are bound by strict confidentiality clauses.

11. Cookies

Our site uses cookies for proper functioning, audience measurement and to improve your user experience.

A notice banner lets you accept, refuse or customize the use of non-essential cookies.

You can change your preferences at any time via our cookie manager at the bottom of the page.

12. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time to reflect legal, regulatory or technical developments.

The update date will always be indicated at the top of the document. We invite you to review this page regularly.